TNG eWallet went berserk today

Monday, January 13, 2020

I wanted to buy some stuff from Watson's during lunch today but I didn't bring much money with me and so I thought I'd use my TNG eWallet.

However I only had about RM70 in it and so I had to top it up. But it tells me that connection is bad and it kept asking me to retry. I have no idea how many times I did that, and before I knew it I had RM670 in my eWallet!

I hope it stops there and I don't wake up tommorow morning with the connections improved to have RM4000 in it. 

On top of that, 5 minutes after paying for my purchases and leaving Watson's with the stuff I bought, the payment was cancelled and I got the RM110 back. What?

I walked back to Watson's in the evening to report the matter but the problem is not solved. 

Nothing like that will ever happen with cash and credit cards. 

I could not talk to anyone from TNG and the email I sent is still sitting there without any replies. This is not a good thing. For a financial service provider, they cannot remove the human side of service, like we can still call in and talk to a banker because money is involved here. 

pearlie

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